This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us (the "Organisation"). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it.
We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.
If you believe you have found a security vulnerability, please submit your report to us using the following email:
In your report please include details of:
What to expect
After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We’ll also aim to keep you informed of our progress.
Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation. When asking for updates please use the original email thread where possible so that all discussions are kept in one place.
We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.
Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to affected users, so please do continue to coordinate public release with us.
You must NOT:
This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the Organisation or partner organisations to be in breach of any legal obligations.
When we purchased our new home in Perth at the end of December 2016, the home report had identified a number of items (scoring 2s) that needed fixing. We invited Alliance to quote for fixing all these works (which required different trades). The work was done on time to a very high standard with the workmen polite and tidy and the supervisor checking to make sure that there were no problems." Peter Lloyd 20 Graybank Road
Thanks for a job well done! hopefully that will be the last of the rising damp in my house. Please thank your technicians for the care they took of my home!"
Alliance were highly professional from first contact, and arranged to carry out the works to our property very promptly. Their friendly operative worked assiduously and took immense care to ensure that dust and disruption were kept to an absolute minimum. We were very impressed by the level of service and after-care. We wouldn't hesitate to recommend Alliance for damp or timber treatment; they are a firm who value their clients and put an emphasis on extremely good standards of workmanship.
a portfolio manager in Stirling i have used Alliance Preservation services for over a year now and would not be tempted to use any other contractor for damp, rot or roofing services, they are always very accurate at quotation, have never had to recall back to a job, always very professional and knowledgeable about the services they provide. Dawn McGowan
Aaron, Tracey and the team at Alliance Timber couldn't have been more helpful and supportive. From the initial inspection to the completion of the job they provided a professional and high quality level of work and service. Thank you.
Recently we went through the process of selling our cottage in the local village. During this process the property was surveyed and a local infestation of wood worm identified. We contacted Alliance Preservation who quickly and efficiently dealt with our concerns. From this positive experience we would have no hesitation in recommending Alliance Preservation. Stuart Hardie
"It is always a nasty blow to discover dry rot, however you have softened the blow by being consistently pleasant and efficient to deal with. Many thanks to you and your team for a job well done!"
I had a Drimaster ventilation system installed in to my property. Within 48 hours the condensation problem I had been experiencing was totally gone. Amazing product I would recommend it to anyone having condensation issues. Mary McGregor,Bankfoot
Just wanted to express my sincere thanks and appreciation for the work that your team completed at our family home recently. The speed and quality of service by you and your team attending to my en-suite leak and damaged floor was very impressive. To message a contractor over the weekend and get an almost immediate response then attend my property the following day is a real credit to your service standards.
On the day of the job i found your team totaly professional and approachable with the work completed to the highest standard with minimal fuss. If it hadnt been for the new wet wall, i am not sure i would have realised your team had been in.
Although i am sure this was not the biggest job in the world, the high standard, professional service I received would leave me with no hesitation in recommending your services not just to friends and family but clients and insurance companies alike.
Anton & Lisa Brown